Canon HF10 Support Page

 

 

 

Support

Camcorder is not recognized when connected to the computer via USB

1. Changing drive letters to make the camcorder available 
2. Disconnect and reconnect the USB cable to ensure a secure connection between the camcorder and computer 
3. Disconnect other device and reboot computer 
4. Insert a memory card into the appropriate slot 
5. The VIXIA HF and HG series camcorders must be set to PC/PRINTER mode to connect to a computer 
6. The VIXIA HF series require AC power to connect to a computer

Camcorder is not recognized when connected to the computer via USB

Solution: The VIXIA HF series require AC power to connect to a computer. The VIXIA HF series require AC power to connect to a computer.

The VIXIA HF series camcorders cannot establish a connection with a computer unless they are being powered via the included AC power adapter CA-570.
Connect the camcorder to AC power as shown below before plugging the USB cable into the camcorder.

Power the camcorder on in Playback mode.

After a few moments the device type selection screen will display on the LCD.

Select [PC/PRINTER] to enable computer connection mode.

Firmware Update

Details of Version 1.0.2.0 Firmware Update

This firmware update (Version 1.0.2.0) is required to use the new accessories compatible with the Mini Advanced Shoe, the VFL-2 Video Flash Light and the VL-5 Video Light, with Canon VIXIA HF10/HF100 and HF10/HF100 camcorders.

* The firmware only needs to be updated once. Once your camcorder's firmware is correctly updated, you will be able to use either the VFL-2 Video Flash Light or the VL-5 Video Light with your camcorder.

Units that can be updated

If your camcorder's current firmware is version 1.0.0.0 or 1.0.1.0, this firmware update is required to use the new VFL-2 Video Flash Light or VL-5 Video Light.

To check your camcorder's current firmware version, follow this procedure.

1.

Set the camcorder to Still Image Playback mode.

Serial

2.

Check the current firmware version.
FUNC. > [MENU MENU] > [SYSTEM SYSTEM SETUP] > [FIRMWARE]

3.

Make sure that the firmware version is 1.0.1.0 or earlier.

This Firmware Update Applies To The HF10/HF100.

The following section will guide you through the process of updating the firmware on your own.
In the unlikely event that an error occurs while the firmware is being overwritten, the camcorder may not start normally. Carefully read the precautions and other information before updating the firmware.

The firmware can also be updated by a Canon Service Center. Consult a Canon Service Center for details.

Items required for firmware update

System Diagram 

1.

Computer(*)

USB terminal and CD-ROM drive (**) must be installed

2.

HD camcorder

VIXIA HF10/HF100, HF10/HF100

3.

Fully charged battery pack

Battery pack (BP-809) supplied with the camcorder

4.

Compact power adapter

Compact power adapter (CA-570) supplied with the camcorder

5.

USB cable

USB cable (IFC-400PCU) supplied with the camcorder

6.

Memory card

Commercially available SDHC CLASS 6 memory card; with at least 16 MB

7.

DIGITAL VIDEO Solution Disk(**)

CD-ROM supplied with the camcorder

8.

Firmware update procedure

Obtained from the download page.

9.

Firmware update data

* OS: Windows® VistaTM (with or without Service Pack 1)/Windows® XP Home Edition or Professional (Service Pack 1 or 2)/Windows® 2000 (Service Pack 4)/Mac OS X (10.3 – 10.5)
** Required only if the OS is Windows® 2000 Service Pack 4.

Consult a Canon Service Center if you do not have items 1, 4, 5, 6, and 7 (for Windows® 2000 Service Pack 4).

Outline of firmware update procedure

View Outline (click here to open/close)

Download the data and extract the files

  1. Proceed to the download page using the link at the bottom.

  2. After reading and agreeing to the End User License Agreement, enter the camcorder's serial number and click the "submit" button. Download "Firmware Update Procedure (pdf)" and "Firmware Update Data".

  3. Extract(*) the files inside "Firmware Update Data". A folder (a drive, in the case of Mac OS X) will be generated that contains the files required to change the firmware.

* Make sure you extract the downloaded files using the computer to be used for the firmware update.

Create a memory card to be used for the firmware update

  1. Turn on the camcorder in still image recording mode.

  2. HF10 only: Set the media to memory card.
    FUNC. > [MENU MENU] > [MEMORY MEMORY OPER.] > [MEDIA:IMAGES] > Select [CARD].

  3. Insert a memory card(*) into the camcorder to initialize it. Initializing the memory card permanently erases all movies and still pictures on it so save them to a computer in advance.

  4. Open the memory initialization menu.
    FUNC. > [MENU MENU] > [MEMORY MEMORY OPER.] > [INITIALIZE] > HF10 only: Select [CARD].
    Select [COMPL.INIT] then select [YES].

  5. Start the "UploadFirmware" transfer software located in the extracted folder (or drive) and follow the instructions on the UploadFirmware screens. Turn on the camcorder in still image playback mode and connect the USB cable to the camcorder and computer.

  6. After the procedure is followed, the firmware update data will be transferred to the memory card in the camcorder.

  7. After the data is transferred with UploadFirmware, turn off the camcorder and disconnect the USB cable from the camcorder and computer.

* If you do not have a memory card (a commercially available SD/SDHC card), consult a Canon Service Center.
Depending on the memory card used, data transfer may take up to 2 minutes.

Update the firmware using the camcorder

  1. Turn on the camcorder in still image playback mode.
    Make sure that the SD card icon is displayed in orange in the index screen.

  2. Open the firmware menu.
    FUNC. > [MENU MENU] > [SYSTEM SYSTEM SETUP] > [FIRMWARE].

  3. When the firmware version update confirmation screen appears, select [OK] and then press SET to start overwriting the firmware. After a short while, the firmware will be overwritten with the new one(*).

After this operation is finished, the camcorder will automatically restart and the [DATE/TIME] screen will appear.

*Download "Firmware update procedure (pdf)" and read it carefully before updating the firmware. The above procedure is explained in the file.

Verify the firmware version

  1. Turn on the camcorder.

  2. Make sure [FIRMWARE] is [1.0.2.0].
    FUNC. > [MENU MENU] > [SYSTEM SYSTEM SETUP] > [FIRMWARE] > Check firmware.

 

Download "Firmware Update Procedure" (PDF file) and read it carefully before updating the firmware. The file contains a detailed explanation of the procedure mentioned above.

>> Firmware update Q&A >>

 

How do I Import And Burn Video: Details

Issue: How do I import and burn video onto my computer using PIXELA ImageMixer?
 

Solution: Importing HD video using Pixela ImageMixer 3SE

To import recorded videos to a computer, it is necessary to install the PIXELA ImageMixer 3 SE software provided.

In addition to importing videos to a computer, PIXELA ImageMixer 3 SE can be used to create original DVD's by adding music and titles to videos, and to write those movies back to the camcorder to play them back.

Verify the system requirements:

System requirements vary depending on the task you want to perform, such as saving files, playing them back, editing them, and writing them back to the camcorder. Confirm the following table for the relevant operations.

Possible operations

Contents

System Configuration A

System Configuration B

Save your movies to the computer and easily organize them

Transfer the movies you recorded from the camcorder to the computer. On the computer you can organize and quickly search your video library, rate your favorite videos and use the albums created automatically (by recording date) or create albums of your own.

Yes

Yes

Play back your video files from the computer

After transferring your movies from the camcorder, play them back directly from the computer.

No

Yes

Edit your movies

Trim out your movies to keep only the most interesting scenes. Rearrange them as you wish and add transition effects, subtitles or background music to your preference.

No

Yes

Create discs from your movies

Create backup discs from your video files. Create AVCHD discs to keep them in HD quality or DVD-Video discs that you can share with friends and family. Of course, you can create original menus for your discs.

Yes

Yes

Write your movies back to the camcorder

Transfer your movies from the computer back to the camcorder, even after editing them to your liking.

Yes

Yes

System configuration A


 

System configuration B

OS

Microsoft Windows XP*

Microsoft Windows Vista**

OS

Microsoft Windows XP*

Microsoft Windows Vista**

CPU

Intel Pentium 4, 1.49 GHz
Intel Celeron, 1.7 GHz

Intel Pentium 4, 2.4 GHz
Intel Celeron D, 3.0 GHz

CPU

Intel Pentium D, 3.0 GHz
Intel Core 2 Duo, 2.13 GHz

RAM

512MB

RAM

1GB

2GB

Available Hard Disk Space

Installation: 300 MB;
Disc authoring: At least double the amount of data to be written on the disc

Available Hard Disk Space

Installation: 300 MB;
Disc authoring: At least double the amount of data to be written on the disc

Display

1024 x 768 resolution, 16-bit color (high color)

Display

1280 x 1024 resolution, 32-bit color;
Intel G965 Express Chipset on-board

Sound

Sound card compatible with DirectSound

Sound

Sound card compatible with DirectSound

DVD Drive

Preinstalled DVD drive with writing capabilities

DVD Drive

Preinstalled DVD drive with writing capabilities

Others

- Preinstalled USB 2.0 (Hi-Speed USB) port
- System that can run DirectX 9.0c
- Internet connection (during installation)

Others

- Preinstalled USB 2.0 (Hi-Speed USB) port
- System that can run DirectX 9.0c
- Apple QuickTime 7.1 or better installed and running
- Internet connection (during installation)

*Microsoft Windows XP (Home Edition or Professional Edition), Service Pack 2. **Microsoft Windows Vista (Home Basic, Home Premium, Ultimate, Business, or Enterprise Edition, 32 bit). Install PIXELA ImageMixer 3 SE

1. Verify that the computer is connected to the Internet.
- During the installation, the software will be activated online. If you have an Internet connection make sure that the computer is connected to the Internet during the installation process.

2. Insert the PIXELA ImageMixer 3 SE Ver. 1.0 CD-ROM into the computer's CD or DVD drive.
- The [InstallShield Wizard] will start automatically
- Windows Vista users: Select [Continue] in the User Account Control window that opens.
- The [InstallShield Wizard] will start automatically
- Windows Vista users: Select [Continue] in the User Account Control window that opens.

3. Please start the installation by following the instructions in the [InstallShield Wizard].
- Restart the computer after installation is completed.

How to Import Recorded Videos to a Computer

1. Power the camcorder using the compact power adapter.

2. Set the <mode dial> to < > and turn on the camcorder.

3. Connect the camcorder to the computer with the USB cable to start ImageMixer 3.
- If the device type selection screen appears, select [PC/PRINTER] and press < > .

4. Click [Save Files to PC] on the [ImageMixer 3 Launcher] menu.

5. Select the videos to be saved.

Click [ select difference ] or [ select all ] or select individual videos you wish to save.

[ select difference ]: Selects videos that have never been imported to a computer

-Among the video files stored in the camcorder, the [ imported mark ] is displayed for those that have been imported to a computer.

[ select all ]: Selects all videos that are displayed.

Select individual videos : Select the video files to be saved

6. Click [Save].

Imported videos will be stored in the [My Library] folder in [My Videos] (or [My Documents] if [My Videos] does not exist). To change the destination, specify the destination in [Preferences] in the [Settings] menu.

7. When you click [Execute], saving will start. Saved videos are added to the ImageMixer 3 Library automatically and Albums are created by date in the [Source pane*].

*Source pane: the location where video files are stored.

 

 

Canon HF10 HD Camcorder Support Link, Canon USA Website: Click Here.

 

 

Click Here To Return To Link Page